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Return Policy

Unused items are returnable within 10 days of receipt.

Returns must have their original packaging materials.

Items must be in like-new and sellable condition upon return.

All returns require authorization from Glow Gizmo. Email or call for an RMA#.

Custom made items are non-returnable.

Return shipping is the responsibility of the purchaser.

Returns are subject to a 25% restocking fee.

How will I receive my refund?

Credit for refunds are issued to the original payment method.

Items Damaged in Shipment

Damaged items must be reported within 3 days of receiving your delivery.

Freight Shipments: Please inspect all shipments before signing for them.

If an item arrives damaged, note "damaged" on the freight receipt. Damaged items will be replaced by the same item originally ordered.

UPS/FedEx Shipments: If you receive a damaged item.

Take a photo of the damage. Respond to your "sales receipt email" and attach the photo.

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